Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your knitted gloves must be unused, in the same condition as when you received them, and in the original packaging.
Non-returnable Items
We are unable to accept returns for:
- Custom-made or personalized knitted gloves: Items specially crafted to specific sizes, colors, or designs cannot be returned due to their bespoke nature.
To Complete Your Return
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, partial refunds may be granted:
- Gloves showing signs of use or wear.
- Items not in their original condition, damaged, or missing components for reasons not caused by our error.
- Items returned more than 30 days after delivery.
Refunds
Once your returned gloves are received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank to confirm any delays.
If you’ve followed these steps and still haven’t received your refund, please contact us at .
Sale Items
Only regular-priced knitted gloves are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace knitted gloves if they are defective or damaged. For exchanges, email us at and mail the item to: .
Gifts
If the gloves were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the item is received, a gift certificate will be emailed to you.
If the gloves were not marked as a gift, or the gift giver shipped them to themselves for later delivery, we will issue the refund to the gift giver.
Shipping Returns
To return your knitted gloves, send them to: .
Important Notes:
- You are responsible for return shipping costs, which are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.